Man with Van South Tottenham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van South Tottenham provides removal and related services. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or organisation requesting or receiving the services.
Services means removal, relocation, transport, man and van, loading, unloading, packing, or any related services supplied by us.
Goods means any items, property or belongings which are the subject of the Services.
Vehicle means any van or other vehicle supplied by us in connection with the Services.
Address or Premises means any collection, delivery or access location where we are required to collect, handle or deliver Goods.
We, us and our means the operator of Man with Van South Tottenham providing the Services.
2. Scope of Services
We provide man and van and removal services for domestic and business Customers within South Tottenham and surrounding areas, and to other locations as agreed at the time of booking.
The scope of each job, including the number of staff, size of vehicle, estimated time, collection and delivery addresses, and any additional services such as packing or furniture assembly, will be agreed at the time of booking based on the information you provide.
We reserve the right to refuse to carry any item that we reasonably consider to be unsafe, illegal, excessively heavy or otherwise unsuitable for carriage in our Vehicles.
3. Booking Process
Bookings may be made by contacting us and providing full and accurate details of the required Services, including:
Collection and delivery addresses.
Access details for each address, including stairs, lifts, parking restrictions, and any likely obstacles.
The approximate quantity, nature and value of the Goods.
Any particularly heavy, bulky or fragile items.
Preferred date and time for the Services.
Any specific requirements such as packing, dismantling or reassembly.
Your booking is only confirmed when we have accepted it and provided you with a booking confirmation and price, either as a fixed fee or an hourly rate with any applicable minimum charge. Any quotations given before all relevant information is received are estimates only and may be revised.
You are responsible for ensuring that all information you provide is complete and accurate. If the actual requirements differ from the information provided, we may amend the price, adjust the Services, or in serious cases decline to carry out the job.
4. Prices and Payment Terms
Prices may be quoted as fixed fees for specified work or on an hourly rate basis with a stated minimum charge. Prices are based on the information you provide at the time of booking and on normal access and working conditions.
Additional charges may apply for:
Waiting time beyond any agreed loading or unloading period.
Extra labour or time due to poor access, long carrying distances, restricted parking, or additional items not declared at booking.
Work outside standard hours where agreed.
Tolls, congestion charges, parking charges and similar unavoidable expenses.
Payment is due in full on or before completion of the Services, unless agreed otherwise in writing in advance. For larger or long-distance jobs, we may require a deposit or full payment in advance.
We accept the forms of payment stated at the time of booking. You agree to pay any bank or card charges imposed on your payment.
If payment is not made when due, we may:
Refuse to begin or continue the Services.
Retain Goods until all sums owed are paid in full.
Charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
5. Cancellations and Amendments
You may cancel or amend your booking by contacting us as soon as possible. The following cancellation terms apply unless otherwise agreed in writing:
If you cancel more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.
If you cancel between 24 and 48 hours before the scheduled start time, we may charge up to 50 percent of the agreed price.
If you cancel less than 24 hours before the scheduled start time, we may charge up to 100 percent of the agreed price.
Where we have incurred specific costs for your job, such as congestion charges, parking reservations, or hired equipment, you will be responsible for those costs regardless of when you cancel.
Amendments to bookings, such as changes in date, time, addresses or volume of Goods, are subject to availability. We may revise the price if your requirements change.
We may cancel or postpone your booking if we are prevented from carrying out the Services by circumstances beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdowns, strike action or illness. In such cases we will use reasonable efforts to notify you and rearrange the Services, but we will not be liable for any resulting loss or inconvenience beyond a refund of any sums paid for Services not provided.
6. Customer Responsibilities
You agree to:
Provide accurate information at booking and update us promptly of any changes.
Ensure suitable parking is available at each address, with any required permits or permissions arranged by you.
Ensure that all Goods are properly packed and ready for transport, unless packing has been expressly included in the Services.
Arrange appropriate insurance cover for your Goods if you require protection beyond our stated liability limits.
Be present or represented at the collection and delivery addresses to supervise the move and sign any job sheets or inventories where applicable.
Ensure that all Goods are available, accessible and ready to move at the agreed time.
Secure or remove any fixtures and fittings, cables, shelves or other items that cannot safely be moved while attached.
Comply with all relevant parking, loading and access regulations and indemnify us against any penalties caused by your instructions or omissions.
7. Limitations on Goods Carried
Unless specifically agreed in writing before the Services begin, we will not carry:
Cash, jewellery, watches, precious metals or stones.
Important documents, passports, title deeds or securities.
Perishable, frozen or refrigerated goods.
Animals or living organisms.
Illegal items, stolen goods or items obtained unlawfully.
Explosive, flammable, corrosive, toxic or other hazardous materials.
If we do agree to carry any items of exceptional value, this will be on terms expressly agreed in writing, and may be subject to special packaging or additional charges.
8. Liability for Loss or Damage
We will take reasonable care in handling and transporting your Goods. Our liability for loss or damage is however limited as follows.
We will not be liable for any loss or damage arising from:
Insufficient or improper packing or preparation by you or third parties.
Normal wear and tear, scratching, scuffing or minor cosmetic damage.
Inherent defects or flaws in the Goods, including instability of flat pack furniture.
Weather conditions, road conditions, or other circumstances beyond our reasonable control.
Loss or damage where Goods are handled by you or persons not employed by us.
Loss or damage to the contents of boxes, bags or containers that we did not pack.
Loss of data or software, or damage to electrical items where there is no external sign of damage.
Our total liability for any claim arising out of a single job, whether for loss, damage or delay, shall not exceed a reasonable replacement value for the affected Goods, subject to an overall financial limit appropriate to a man and van removal service. You are strongly advised to arrange your own insurance cover for higher value items.
We will not be liable for any indirect or consequential loss, including loss of profits, income, business, contracts, goodwill or anticipated savings, whether or not we have been advised of the possibility of such loss.
You must inspect your Goods as soon as reasonably possible at delivery. Any apparent loss or damage must be reported to us in writing within a reasonable time, and in any event no later than seven days from the date of the Services. We may request evidence of loss or damage, including photographs, receipts or repair estimates.
9. Delays and Access Issues
We will use reasonable efforts to arrive and complete the Services at the agreed times, but timing is not guaranteed. Traffic, parking, access issues and other factors may cause delays.
If we are delayed by events outside our control, we will not be liable for delay, but may adjust the price to reflect additional time spent on the job, subject to any agreed hourly rate.
If access is not available at the agreed time, for example because no one is present, keys are not available, or parking cannot be found, waiting time will be charged at the applicable hourly rate. If access remains unavailable within a reasonable period, we may treat the job as cancelled and charge a reasonable cancellation fee.
10. Waste and Recycling Regulations
We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will only remove waste or unwanted items where this has been specifically agreed as part of the Services.
We will not carry hazardous, clinical or prohibited waste. Where we agree to take away unwanted items or general household or office waste, we will do so in a lawful manner, using appropriate disposal or recycling facilities.
You confirm that any waste or items you ask us to remove are your property or that you have the legal right to dispose of them. You are responsible for any incorrect or misleading information that leads to a breach of waste regulations.
We may refuse to remove any items that appear to be hazardous, illegal or in breach of local disposal rules. Any additional costs incurred in safely disposing of incorrectly described items will be charged to you.
11. Insurance
We maintain appropriate cover in line with the nature and scale of our Services. This may not provide full replacement value for all Goods transported.
You are responsible for arranging any additional insurance you consider necessary to cover the full value of your Goods or to provide broader protection than our stated liability limits. By using our Services, you acknowledge that our liability is limited and that you have had the opportunity to obtain your own insurance.
12. Complaints
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can try to resolve it promptly. Any complaint relating to loss or damage to Goods must be made within the time limits stated in these Terms and Conditions.
We will investigate your complaint and respond within a reasonable timeframe. Where appropriate, we may offer a repair, contribution to repair costs, or compensation up to our liability limit.
13. Data Protection and Privacy
We will use the personal information you provide to arrange and carry out the Services, to process payments, and to manage our relationship with you. We will keep your information secure and will not share it with third parties except where necessary to provide the Services, to comply with legal obligations, or with your consent.
By providing your details and making a booking, you consent to us using your information for these purposes. You may request access to the personal data we hold about you, subject to applicable law.
14. Changes to These Terms
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any material changes will normally be shown on our current service information and can be provided on request.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior representations, understandings or agreements, whether written or oral, relating to their subject matter.
No person other than you and us shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any of these Terms and Conditions.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
