Terms and Conditions for Man With Van South Tottenham
These Terms and Conditions set out the basis on which Man With Van South Tottenham provides removal, transportation, loading, unloading, delivery, and related moving services to customers within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear, fair, and practical understanding between the customer and the service provider. These terms apply whether the customer is booking a single-item move, a partial house move, office transport, or another van-based service arrangement.
The purpose of these terms is to explain how bookings are accepted, how charges are calculated, when payment is due, what happens if a booking is cancelled or amended, and where responsibility lies if issues arise during the service. They also cover waste disposal obligations, customer duties, and the legal framework that applies to the service. Nothing in these terms is intended to remove or limit any rights that cannot lawfully be excluded under UK law.
In these terms, references to “we,” “us,” and “our” mean the provider operating as Man With Van South Tottenham, and references to “you” and “your” mean the customer who makes the booking or on whose behalf the booking is made. Where a third party books on behalf of someone else, that person confirms that they have authority to do so and that all parties involved will comply with these terms.
Booking process begins when you request a quotation or otherwise ask for a service. A booking is not confirmed until we have accepted the request, confirmed the service details, and where required received any deposit or advance payment. We may ask for information such as the collection address, delivery address, dates, time windows, item list, access details, floor levels, parking conditions, and any special handling requirements. Accurate information is essential because the price, vehicle size, staffing, timing, and equipment may depend on it.
All quotations are based on the information supplied at the time of enquiry. If the details change, we reserve the right to revise the quote before or during the job. A quotation may be given as an estimate or as a fixed price, depending on the nature of the move and the accuracy of the information provided. An estimate is not a final price if the actual service differs from what was initially described. In contrast, a fixed price may remain unchanged unless the customer requests additional work, provides incorrect information, or circumstances outside our control materially alter the service.
We may decline or cancel a booking if the job is unsafe, unlawful, impractical, or outside the scope of our service. This can include situations where access is severely restricted, items are not suitable for transport, the customer has misrepresented the job, or conditions at either location would put staff, property, or the public at risk. If a booking is accepted subject to later checks, the final confirmation may still depend on access and operational suitability being verified.
Customers must ensure that the items to be moved are ready at the agreed time and that all instructions are accurate. Delays caused by incomplete packing, missing keys, absent persons, unavailable parking, or poor access may result in waiting charges or a revised schedule. If additional labour is required because the service has changed from the original description, we may charge extra. We are not responsible for failure to attend on time where the delay is caused by events outside our reasonable control, including traffic incidents, road closures, severe weather, or vehicle breakdowns.
Payments are due in accordance with the amount and method stated at the time of booking or invoice. Unless otherwise agreed in writing, payment may be required before unloading is completed, and in some cases in advance. We accept that UK customers expect clarity around pricing, so any additional charges should be explained where reasonably possible. These may include waiting time, congestion-related delays, stair carries, parking charges, ferry fees, tolls, or extra labour requested on the day.
Where a deposit is required, it secures the date and time of the booking and may be non-refundable unless stated otherwise. Full payment must be made using the agreed payment method, and the customer is responsible for ensuring that sufficient funds are available. If payment is late, refused, reversed, or disputed without a valid reason, we may suspend services, recover outstanding sums, and charge reasonable recovery costs where permitted by law. Interest may be applied to overdue sums in accordance with applicable statutory rights.
Cancellations and amendments must be made as soon as possible and, where practicable, in writing. If you need to reschedule, we will try to accommodate a new date, but availability cannot be guaranteed. Any change to the booking may affect price, vehicle allocation, and staffing. If the new requirements are materially different from the original booking, a new quotation may be issued.
Cancellation charges may apply depending on how much notice is given and the amount of preparation already carried out. If you cancel at short notice, especially after vehicles or staff have been allocated, we may retain the deposit or charge a reasonable fee to reflect costs incurred. If we have already started the job, cancellation by the customer may result in a charge for the work completed, travel time, waiting time, and any unavoidable costs already incurred. In all cases, our aim is to apply cancellation terms fairly and proportionately.
We may cancel or postpone a booking if necessary because of unsafe conditions, equipment failure, staff unavailability, unlawful conduct, non-payment, or any event beyond our control. Where possible, we will offer an alternative arrangement. However, we are not liable for losses caused by cancellation or delay where the reason is outside our reasonable control. This includes, without limitation, exceptional weather, road closures, accidents, public disturbances, or emergency incidents.
Liability is limited to losses or damage directly caused by our negligence or breach of these terms, subject always to any legal limits that cannot be excluded. We will take reasonable care when loading, transporting, and unloading your goods, but the customer remains responsible for ensuring items are suitable for transport and properly packed unless packing has been expressly included in the service. Fragile, high-value, and specialist items should be declared in advance.
We are not liable for pre-existing damage, hidden defects, structural weakness, or damage arising from insufficient packaging, improper securing, overfilled boxes, or the movement of items that were unstable before transport. We are also not responsible for loss or damage caused by acts or omissions of the customer, third parties, or events beyond our control. Where items are dismantled or reassembled at the customer’s request, the customer accepts that reasonable wear, fitting limitations, and pre-existing faults may affect the outcome.
Any claim for damage or loss must be reported as soon as reasonably practicable and, where possible, before the service is completed. The customer must provide reasonable evidence and allow us an opportunity to inspect the issue. Our maximum liability in respect of any single booking will not exceed the amount paid for the service, except where a different limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.
Waste regulations are an important part of our service policy. If the move includes disposal, clearance, or removal of unwanted items, the customer must ensure that the items are lawfully available for collection and that any waste is accurately described. We will only transport, dispose of, or transfer waste in a manner that complies with UK waste legislation, including the duty of care obligations that apply to producers, carriers, and holders of waste.
We do not accept responsibility for items that are misdescribed as waste, contain hazardous substances, or require specialist handling unless this has been expressly agreed in advance and we are legally permitted to deal with them. The customer must not ask us to dispose of restricted or prohibited materials unlawfully. If waste is collected, the customer may be asked to confirm the nature of the items, and records may be retained in accordance with legal requirements. Where applicable, waste transfer documentation or equivalent records may be issued or relied upon.
It is the customer’s responsibility to ensure that items presented for disposal are genuinely unwanted and belong to the customer or to a person authorising their removal. Fly-tipping, unlawful dumping, and improper disposal are strictly prohibited. If we reasonably suspect that a load contains controlled, hazardous, or incorrectly declared waste, we may refuse to transport it, separate it from the load, or terminate the booking. Any costs arising from inaccurate waste information, contamination, or legal non-compliance may be charged to the customer.
Customer obligations include making sure the property is accessible, goods are ready at the agreed time, and any parking or building permissions are arranged in advance where necessary. The customer should advise us of heavy, awkward, valuable, or fragile items, and of any access difficulties such as narrow stairs, lifts, no-parking zones, or restrictions on vehicle height or weight. We rely on the accuracy of the information given, and failure to disclose important details may affect timing and costs.
You are responsible for safeguarding personal documents, cash, jewellery, passports, electronic data, and other irreplaceable items unless we have expressly agreed in writing to carry them. The customer should also disconnect appliances, drain liquids, and secure loose parts where appropriate. If goods are to be left unattended at either address, the customer must give clear instructions. We may refuse to move items that appear unsafe, unlawfully obtained, poorly packaged, or likely to cause damage to people or property.
Governing law for these terms is the law of England and Wales. Any dispute arising from or connected with the service, these terms, or any quotation will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise. If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
We may update these Terms and Conditions from time to time to reflect changes in our service, business operations, or legal obligations. The version in force at the time of booking will generally apply to that booking unless a newer version is agreed in writing. If there is any inconsistency between a written quote and these terms, the written quote may take priority for the specific booking details it covers, but only to the extent of that inconsistency.
General provisions apply to all services. No failure or delay by us in enforcing any right shall be taken as a waiver of that right. If we agree to vary any term in writing, that variation will apply only to the booking or circumstance stated. The customer may not assign or transfer the benefit of the booking without our consent, and we may subcontract parts of the service where necessary, provided this does not materially affect the agreed arrangement.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. You also confirm that all details provided are true, complete, and accurate to the best of your knowledge. These terms are intended to support a professional and dependable service while keeping the responsibilities of both parties clear and workable in a normal UK moving environment.